We believe in providing a fair and reasonable returns policy to our customers.
The BLUEBIRD NATURAL BEAUTY Returns Policy applies to all purchases made from the BLUEBIRD NATURAL BEAUTY website only. For products bought from a BLUEBIRD NATURAL BEAUTY retailers, the return is dependable on each store’s returns policy. The BLUEBIRD NATURAL BEAUTY returns policy does not exclude or replace your rights given under the Australian Consumer Law.
Due to hygiene, products opened cannot be refunded.
Change of Mind
If you change your mind or ordered the wrong item, simply return the item to us within 10 days of receiving and we will gladly offer you a refund or store credit provided that:
1. Satisfactory Proof of Purchase is provided; and
2. The item is returned to us in its original packaging; and
3. Is in a saleable condition (unopened, unused and in the original pristine condition); and
4. Is not part of the exclusions list (see below)
If you experience any irritation or shows signs of an allergic reaction, stop using the product immediately. In case of skin contact, wash with plenty of water and soap. BLUEBIRD NATURAL BEAUTY is not legally responsible or liable for any injury from using products brought from us.
Please choose carefully as we do not normally offer an exchange or refund on the items listed below unless the item is faulty, significantly different from what was shown or where otherwise required by law;
1. Products that have been opened or used
2. Gift with purchase items
In the first instance, you must call us to explain the nature of your return. If approved you will be provided with Return Authority Number (RAN) which must be included with the returned item along with
Proof of Purchase and send to:
BLUEBIRD NATURAL BEAUTY PTY LTD
3/25 BIRDWOOD STREET, COORPAROO, QUEENSLAND, AUSTRALIA 4151
We strongly recommend posting your return item using a trackable service. BLUEBIRD NATURAL BEAUTY will not be held liable if your item is lost or stolen during transit. Upon receipt of a returned item, a BLUEBIRD NATURAL BEAUTY representative will contact you to complete the returns process.
If a refund is offered, the original purchase price less a $5 administration fee will be refunded to the original payment method. BLUEBIRD NATURAL BEAUTY will not reimburse postage costs for returned items unless the item is faulty.